How does Unlimited Delivery work?

Unlimited Delivery gives you free delivery across all of our delivery methods for a whole year.

If you purchase Unlimited Delivery with items already in your basket, you will be able to use it right away. Alternatively, you can purchase Unlimited Delivery separately and it will be active as soon as you receive the confirmation email. In both cases, you will have 12 months from the date of purchase to utilize your Unlimited Delivery subscription.

What if I want to cancel my Unlimited Delivery?

If you change your mind, we offer a 14 day cancellation period, please see our Terms & Conditions below for full details. To request a cancellation, please email our customer care team at customerservices@debenhams.co.uk

Where can I view the details of my Unlimited Delivery subscription?

You can view the details of your Unlimited Delivery subscription in the ‘My Account’ section of the website.

What happens after 12 months?

Unlike other retailers, we will not automatically charge you for another year. We will send you an email reminder when your Unlimited Delivery subscription is close to expiring so it’s up to you whether you continue to enjoy your Unlimited Delivery perks for another year.

Is there anywhere in the UK that Unlimited Delivery is not available?

There are various delivery methods to choose from, covering the whole of the UK. However Express Delivery may take a little longer to reach highlands and islands, and is not available in the Channel Islands.